Privacy Policy

Legal Business Name: Doctor Pool
Brand Name: Doctor Pool
Effective Date: September 25, 2026

Doctor Pool (“Doctor Pool,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, service-request forms, customer communications, and swimming pool services.

1. Information We Collect

We may collect information including:

• Personal Information

• Name

• Telephone number

• Mobile telephone number

• Email address

• Mailing or service address

• Information about your swimming pool or equipment

• Service-request information

• Appointment information

• Quotes and estimates

• Customer-service communications

• Payment information

Website and Device Information

We may also collect certain technical information automatically, including:

• IP address

• Browser type

• Device information

• Website activity

• Cookies

• Analytics information

• Advertising attribution information

2. How We Use Information

Doctor Pool may use information to:

• Respond to service requests and inquiries

• Schedule pool service and appointments

• Provide swimming pool cleaning, repair, and maintenance services

• Prepare estimates and quotes

• Communicate regarding appointments and services

• Send technician arrival notifications

• Provide service updates

• Provide customer support

• Process payments

• Maintain business records

• Improve our website and customer experience

• Analyze website performance

• Comply with applicable legal and regulatory requirements

• Send marketing communications when a customer has separately opted in to receive them

3. SMS/Text Messaging

Doctor Pool sends SMS messages only in accordance with the messaging preferences selected by the customer.

Our online forms provide separate, optional consent choices for:

• Marketing SMS messages

• Non-marketing SMS messages

These consent options are not preselected.

Customers may submit forms, request appointments, obtain quotes, and purchase Doctor Pool services without consenting to SMS messages.

Non-Marketing SMS Messages

Customers who opt in to non-marketing SMS communications may receive:

• Appointment reminders

• Service confirmations and updates

• Technician arrival notifications

• Quote or estimate information

• Responses to service inquiries

• Customer care messages

• Marketing SMS Messages

Customers who separately opt in to marketing SMS communications may receive:

• Special offers

• Discounts

• Promotions

• Seasonal offers

• Service-related promotional updates

• Marketing consent is separate from non-marketing SMS consent.

4. SMS Data Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be sold, rented, or transferred to third parties for their own marketing or promotional purposes.

5. Service Providers

We may share information with service providers that perform services on our behalf, including:

• Payment processing

• Website hosting

• Analytics

• Customer-service systems

• Communications platforms

• SMS delivery providers

These providers receive information only as necessary to provide services on our behalf.

SMS opt-in data and consent are not shared with these providers for their independent marketing or promotional purposes.

6. Other Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process

• Protect the rights, safety, or property of Doctor Pool, our customers, or others

• Detect or prevent fraud or misuse

• Complete a legitimate business transaction permitted by law

7. Cookies and Analytics

Our website may use cookies and similar technologies, including analytics and advertising measurement technologies.

These technologies may be used to understand website activity, measure advertising performance, improve our website, and provide a better customer experience.

You may control cookies through your browser settings where available.

8. Data Security

Doctor Pool uses reasonable administrative, technical, and organizational measures designed to protect personal information.

No transmission or storage system can be guaranteed to be completely secure.

9. Your Choices

Depending on applicable law, you may request to:

• Access certain personal information

• Correct certain information

• Request deletion of certain information

• Opt out of marketing communications

• Withdraw SMS consent

You can opt out of SMS messages at any time by replying STOP.

For assistance with SMS messages, reply HELP.

10. Message Frequency and Charges

SMS message frequency may vary according to your inquiries, appointments, services, and messaging preferences.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

11. Third-Party Websites

Our website may contain links to third-party websites. Doctor Pool is not responsible for the privacy practices of websites operated by other organizations.

12. Children's Privacy

Doctor Pool's website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated policy will be posted on this page with a revised effective date.

14. Contact Doctor Pool

For questions regarding this Privacy Policy, please contact:

Doctor Pool
12223 Highland Avenue, Ste 106, PMB 428
Rancho Cucamonga, CA 91739

Phone: (909) 317-3328
Email: [email protected]
Website: https://www.doctorpool-repairs.com/

Terms & Conditions:
https://www.doctorpool-repairs.com/terms-and-conditions

HighLevel currently publishes an exact recommended non-sharing statement substantially matching the language above and specifically warns against policy language about buying or selling leads.