Terms & Conditions

SMS/Text Messaging Terms and Conditions for Doctor Pool

Legal Business Name: Doctor Pool

Brand Name: Doctor Pool

Effective Date: September 25, 2026

These Terms & Conditions govern the SMS/text messaging program offered by Doctor Pool. By separately opting in to receive text messages from Doctor Pool, you agree to these SMS Terms.

SMS consent is optional and is not a condition of purchasing or receiving Doctor Pool services.

1. Doctor Pool SMS Program

Doctor Pool provides swimming pool cleaning, repair, maintenance, equipment service, green pool cleanup, estimates, and related residential swimming pool services.

Customers and prospective customers may separately choose to receive marketing and/or non-marketing text messages from Doctor Pool.

2. Non-Marketing Text Messages

If you opt in to non-marketing text messages, Doctor Pool may send messages regarding:

• Appointment reminders

• Service confirmations and updates

• Technician arrival notifications

• Quote or estimate information

• Responses to service inquiries

• Customer care messages

Message frequency varies depending on your service activity and communication with Doctor Pool.

3. Marketing Text Messages

If you separately opt in to marketing text messages, Doctor Pool may send

messages regarding:

• Special offers

• Discounts

• Promotions

• Seasonal offers

• Service-related promotional updates

Marketing consent is separate from non-marketing SMS consent.

Message frequency may vary.

4. SMS Consent

Doctor Pool sends SMS messages only to individuals who have provided the applicable consent.

When using our online service-request or appointment forms, users are presented with separate, optional, unchecked consent choices for marketing and non-marketing SMS communications.

You may submit a service request, schedule an appointment, request an estimate, or purchase Doctor Pool services without agreeing to receive SMS messages.

Providing your telephone number alone does not constitute consent to receive marketing or non-marketing SMS messages.

5. Message Frequency

Message frequency may vary based on your inquiries, appointments, services, and messaging preferences.

6. Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge you for sending or receiving text messages according to the terms of your mobile plan.

Carriers are not liable for delayed or undelivered messages.

7. Opting Out

Reply STOP to opt out at any time.

You may also use supported opt-out keywords such as END, CANCEL, UNSUBSCRIBE, or QUIT.

After opting out, you may receive one final text message confirming that you have been unsubscribed. You will receive no further messages from that messaging program unless you subsequently opt in again.

8. Help and Support

Reply HELP for assistance.

You may also contact Doctor Pool at:

Phone: (909) 317-3328

Email: [email protected]

Website: https://www.doctorpool-repairs.com/

9. Privacy and SMS Data

Your privacy is important to Doctor Pool.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more information regarding how Doctor Pool collects and uses information, please review our Privacy Policy:

https://www.doctorpool-repairs.com/privacy-policy

10. Communications Service Providers

Doctor Pool may use communications service providers acting on our behalf to facilitate SMS delivery and customer communications.

These providers process information only as necessary to provide services on behalf of Doctor Pool and are not authorized to use SMS opt-in data or consent for their own marketing purposes.

11. Changes to These Terms

Doctor Pool may update these Terms & Conditions from time to time. The current version will be posted on this page with the applicable effective date.

12. You must be 18 years of age or older to use this SMS service.

13. Contact Information

Doctor Pool

12223 Highland Avenue, Ste 106, PMB 428

Rancho Cucamonga, CA 91739

Phone: (909) 317-3328

Email: [email protected]

Website: https://www.doctorpool-repairs.com/

HighLevel currently expects the Terms to identify the sender/program, explain the message program, state frequency and message/data rates, include HELP and STOP, link the Privacy Policy, and state that carriers aren't liable for delayed/undelivered messages.